Vision Statement:
To provide an excellent level of service in the stocking and distribution of rail to all customers in Australia.
Stock Availability:
Our aim is to have sufficient rail available to satisfy all customers requirements.
Delivery:
Orders will be delivered into store correctly and in full.
Brisbane, Sydney, Newcastle, Port Kembla, Melbourne and Adelaide within 2 weeks
Perth, Hobart, Darwin, Specified Regional Towns, within 3 weeks
Overall Service Objective:
We must and will meet our promise to our customers by repsonding in whatever way is necessary to ensure that we consistently satisfy their requirements.